Iberostar Quetzal

Iberostar Quetzal is a 350 room hotel with extensive sports and dining facilities as well as lots of programming for all ages. While the hotel is impressive and decadent, it also features lots of untouched nature including ponds, lakes, and caves and is heavily inspired by and honoring of ancient Mayan architecture and civilization.

Active travelers should find exactly what they're looking for at this all-inclusive resort, which offers a wide variety of recreational opportunities. Whether you're in the mood for activities on land or in the ocean, this beachfront location has got it all. If you are trying to plan a conference or are traveling as part of a group, this hospitable property may be just what you're looking for.

Located on the outer parts of Playa del Carmen, a mile and a half south west of downtown, Iberostar Quetzal, an all-inclusive complex, offers a warm welcome to travelers who are thinking about lodging in and around this part of the city.


324 of the 350 accommodations at Iberostar Quetzal are Standard rooms. These rooms have ample space, terrace, private bathroom with tub and shower, air conditioning, ceiling fan, king or queen bed, sofa bed, cable television, coffeemaker, in-room safe, telephone, and hairdryer. Of the remaining 26 accommodations, 24 of them are Junior Suites with all of the luxuries of Standard Rooms with the addition of more space, a minibar, and a small sitting area. Finally, there are two Presidential Suites that feature two bedrooms each with two double and two king beds, a sitting room with a sofa bed, and a Jacuzzi. Room Service is available in all rooms.

Because there are 350 rooms, Iberostar Quetzal is a decently sized place to stay. A multitude of options and the opportunity to join social events make this super-sized property a favorite among guests who want to get the most out of their trip to Cancun and the Mexican Caribbean. In terms of quality, we've rated this resort a 4 star rating.

A check list of the guest room amenities offered by Iberostar Quetzal include:

  • Coffee Maker
  • Toilet
  • Television
  • Cable/Satellite TV
  • Room Service
  • Private Bath
  • Safe
  • Telephone
  • Air Conditioned
  • Shower
  • Temperature Control
  • Balcony
  • Terrace
  • TV Remote Control
  • Bath Tub
  • Hairdryer
  • Mini Bar
  • Complimentary Local Telephone Calls

If you have an important amenity in mind, contact the front desk to verify availability.

Activities and Amenities

Guests can participate is just about any sport that they can dream up at Iberostar Quetzal including tennis, archery, shooting, cycling, beach volleyball, boccia, sailing, kayaking, diving, aqua aerobics, windsurfing, water skiing, banana boat rides, table tennis, and more. The hotel also features three swimming pools, a kids pool, a PADI certified SCUBA center, shop and boutiques, meeting facilities, and live evening variety shows.

SPA Sensations provides relaxation and rejuvenation to guests through massages, facials, hairdressing, and soaks in a Jacuzzi or Turkish bath. The spa also features outdoor massages on the beach under two new palapas.

Lucy's Club for children ages four through twelve is a fun miniclub where kids can play, read, draw, and watch movies. Click here to learn more.

The following list identifies some other amenities:

  • FAX
  • Surfing
  • Sports Available
  • Bicycling
  • Exercise Equipment
  • Outdoor Parking
  • Live Entertainment
  • Parasailing
  • Highspeed Internet
  • Parking
  • Personal Watercraft
  • Scuba Diving
  • Snorkeling

However, it's best to contact the lodging if you don't want any surprises upon arrival. To learn more about the kinds of activities available at Iberostar Quetzal, click here.


Iberostar Quetzal has seven restaurants, so guests can find anything to suit their mood or cravings including Mexican, American, Italian, Japanese, and international fare as well as a snack bar. There are also four bars and a disco for unwinding with some drinks, conversations, and dancing.

In addition to on-site dining options, visitors hoping for more culinary variety might also consider the region's other nearby mealtime selections. Vacationers who stay at Iberostar Quetzal will find a limited but good selection of restaurants beyond the property. It's never a bad idea to find out if there are suitable options in the area, even though Iberostar Quetzal offers dining of its own. Click here for more info on the availability of food in this area.

Guest Services

Iberostar Quetzal provides guest services, including the ones that are listed below, helping you stay on track while enjoying your vacation.

  • Concierge
  • Express Check In
  • Express Check Out

This diverse lodging option also has a nice set of business amenities, perfect for people who tend to bring work along when visiting this destination.

  • Conference Facilities
  • FAX
  • Projector
  • Business Center
  • Group Friendly
  • Computer
  • Meeting Facility
  • Audio Visual Equipment


You will notice plenty of attractions close to Iberostar Quetzal. Some nearby places of interest are Plaza 28 De Julio Park, El Faro Lighthouse, and Xcaret Maya Ruins. Considering this resort is located on Playa del Carmen, this property is the perfect spot for sun-worshippers and watersports junkies alike. For a change of setting, you can also visit nearby El Faro.

Among the closest notable areas to the resort is Playa del Carmen. To get even more out of your stay, take a day to travel to some of the nearest towns and perhaps some famous points of interest.

To learn more about what's in the area of Iberostar Quetzal, click here.

Contact Info

Location: Avda. Xaman-ha, Lote Hotelero Nº2 Playa del Carmen, Playa del Carmen, Mexico 77710

General: +52 984 8 77 20 00

Fax: +52 984 8 73 04 24

Website: http://www.iberostar.com/EN/Riviera-Maya-hotels/Iberostar-Quetzal.html


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