Iberostar Quetzal

Iberostar Quetzal is a 350 room hotel with extensive sports and dining facilities as well as lots of programming for all ages. While the hotel is impressive and decadent, it also features lots of untouched nature including ponds, lakes, and caves and is heavily inspired by and honoring of ancient Mayan architecture and civilization.

Guests looking to stay active won't leave disappointed with this all-inclusive resort, as they'll enjoy easy access to a wide array of recreational activities. Whatever you're in the mood for, whether it's activities on the water or on land, you should find what you're looking at this coastal destination. If you are trying to organize a conference or if you're traveling with a group, this helpful accommodation can make organizing a bit less worrisome.

Located in the outer region of Playa del Carmen, a mile and a half south west of downtown, Iberostar Quetzal, an all-inclusive complex, happily welcomes tourists wanting to stay in this part of the city and its environs.


324 of the 350 accommodations at Iberostar Quetzal are Standard rooms. These rooms have ample space, terrace, private bathroom with tub and shower, air conditioning, ceiling fan, king or queen bed, sofa bed, cable television, coffeemaker, in-room safe, telephone, and hairdryer. Of the remaining 26 accommodations, 24 of them are Junior Suites with all of the luxuries of Standard Rooms with the addition of more space, a minibar, and a small sitting area. Finally, there are two Presidential Suites that feature two bedrooms each with two double and two king beds, a sitting room with a sofa bed, and a Jacuzzi. Room Service is available in all rooms.

Iberostar Quetzal is a very large location boasting a total of 350 rooms. The size of the property alone makes this resort an excellent choice for families who want to explore a large, active complex.

This resort has received a 4 star rating from Caribya! on the basis of overall style, furnishings, and ambience. Learn more about our Caribya! star ratings, and why they tend to be lower than the ratings awarded by Trip Advisor and other sites, by clicking here.

A list of the in-room features and amenities awaiting visitors at Iberostar Quetzal include:

  • Coffee Maker
  • Toilet
  • Television
  • Cable/Satellite TV
  • Room Service
  • Private Bath
  • Safe
  • Telephone
  • Air Conditioned
  • Shower
  • Temperature Control
  • Balcony
  • Terrace
  • TV Remote Control
  • Bath Tub
  • Hairdryer
  • Mini Bar
  • Complimentary Local Telephone Calls

If you have a certain requirement for your vacation, mention this when you contact the front desk or reservation service.

Activities and Amenities

Guests can participate is just about any sport that they can dream up at Iberostar Quetzal including tennis, archery, shooting, cycling, beach volleyball, boccia, sailing, kayaking, diving, aqua aerobics, windsurfing, water skiing, banana boat rides, table tennis, and more. The hotel also features three swimming pools, a kids pool, a PADI certified SCUBA center, shop and boutiques, meeting facilities, and live evening variety shows.

SPA Sensations provides relaxation and rejuvenation to guests through massages, facials, hairdressing, and soaks in a Jacuzzi or Turkish bath. The spa also features outdoor massages on the beach under two new palapas.

Lucy's Club for children ages four through twelve is a fun miniclub where kids can play, read, draw, and watch movies. Click here to learn more details.

For this location's general amenities, check the following list:

  • FAX
  • Surfing
  • Sports Available
  • Bicycling
  • Exercise Equipment
  • Outdoor Parking
  • Live Entertainment
  • Parasailing
  • Highspeed Internet
  • Parking
  • Personal Watercraft
  • Scuba Diving
  • Snorkeling

Since the specifics tend to change, it's best to check with the front desk if you want to be certain the hotel has exactly what you expect. Visit this page to navigate to a comprehensive description about the types of activities and recreation opportunities that Iberostar Quetzal offers.


Iberostar Quetzal has seven restaurants, so guests can find anything to suit their mood or cravings including Mexican, American, Italian, Japanese, and international fare as well as a snack bar. There are also four bars and a disco for unwinding with some drinks, conversations, and dancing.

Besides what's available on-location, travelers hoping to find more culinary diversity can also consider some of the area's other local dining establishments. Hungry guests will find a limited but good selection of restaurants nearby. It's a smart idea to get familiar with the nearby options, though Iberostar Quetzal does have dining on-site. For more information about your dining options near this property, click here.

Guest Services

Familiarizing yourself with this property's guest services -- including the ones shown below -- can help ensure that you stay stress free and relaxed while visiting Cancun and the Mexican Caribbean.

  • Concierge
  • Express Check In
  • Express Check Out

There's also an ample number of business amenities, which makes this location an excellent choice for anyone who may need to take care of some work while on vacation.

  • Conference Facilities
  • FAX
  • Projector
  • Business Center
  • Group Friendly
  • Computer
  • Meeting Facility
  • Audio Visual Equipment


You will find numerous attractions situated near Iberostar Quetzal. Some of the closest attractions are Plaza 28 De Julio Park, El Faro Lighthouse, and Xcaret Maya Ruins. Because this resort is located directly on Playa del Carmen, this property is particularly appealing to sun-worshippers who can't wait to hit the sand. For a change of setting, you can also visit nearby El Faro (just a few miles from the property).

One closeby area of interest from the resort is Playa del Carmen. When you seek to broaden your horizons, take a day to travel to a neighboring town and see what they're all about.

For our in-depth discussion on what you'll find near Iberostar Quetzal, click here.

Contact Info

Location: Avda. Xaman-ha, Lote Hotelero Nº2 Playa del Carmen, Playa del Carmen, Mexico 77710

General: +52 984 8 77 20 00

Fax: +52 984 8 73 04 24

Website: http://www.iberostar.com/EN/Riviera-Maya-hotels/Iberostar-Quetzal.html


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